Frequently Asked Questions: iSpyCams for BlackBerry smartphones
- How to access my IP-camera?
Open iSpyCams, go to "My Cameras", press New camera button. Then fill the following fields:
Network address, Port - Here you should type your camera's IP-address and port.
Please be sure to use external IP.
Here is the list of IP addresses assigned to local networks:
- 10.0.0.0 - 10.255.255.255
- 172.16.0.0 - 172.31.255.255
- 192.168.0.0 - 192.168.255.255
If you camera has a local IP-address, you may connect to it only when your mobile is inside local network, e.g. via local Wi-Fi.
To access such a camera from outside its local network you may setup port-forwarding for your router. Port forwarding is the act of forwarding a network port from one network node to another. This technique can allow an external user to reach a port on a private IP address (inside a LAN) from the outside via a NAT-enabled router. Please contact your network administrator.
Default port is 80. If you know that your camera uses an other port, please enter it.
Login, Password - If your camera requires authorization, please enter login and password in the fields.
Camera name - Here you can enter your camera's name, for example "My office cam" or "My home cam" etc.
Refresh rate - You may select faster or slower refresh rate. The lower the camera refresh rate, the lower traffic consumption is.
Manufacturer, Model - Here you should select your camera model from the list. If your camera is not listed or you are not sure about the model, you may select "Don't know".
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- Some public cameras are not accessible.
Not all public cameras are accessible 24/7. Some cameras are turned off at nighttime, some may show the records of the previous day. There also could be technical issues with some cameras which are out of our scope.
If you have noticed that some camera is not accessible at all, please contact us using "Support" button.
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- I have a network camera, and I use a DynDNS service. Can I use your software to monitor my camera?
Yes, you can use iSpyCams with such type of camera. But there could be temporary connection outrages. These issues are caused by DynDNS service specific.
If you have any difficulties connecting to such cameras, you would need to contact DynDNS service provider.
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- I want to change my mobile phone. Can I use iSpyCams on my new mobile?
- If you want to change your mobile device to other BlackBerry, just download the app to your new smartphone and register with the license which you have already.
- If you move to iPhone/iPod, you have to purchase the product on iTunes.
- To get iSpyCams for Java/Symbian phone, you should pay the price difference and e-mail our support team to claim your new license. Specify your old device model, your new device model and your current license along with the request.
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